Frequently Asked Questions about CNN/TV Everywhere
Thank you for your interest in CNN/TV Everywhere.
CNN TV FAQ:
Back to Top
Who can get TV Everywhere?
TV Everywhere is accessible by U.S. viewers who are current subscribers to a partner cable TV service and have CNN as part of their channel package. The current partners are AT&T U-Verse, Atlantic Broadband, Bend Broadband, Blueridge, Cable One, Cablevision, Charter, Comcast, Cox, DirectTV, Dish Network, EPB Fiber Optics, Grande Communications, Massillon Cable TV, Mediacom, Media continent Communications, Optimum, Suddenlink, Verizon FiOS, and WOW!
Back to Top
How do I get access to TV Everywhere for CNN?
Subscribers need to login with their cable TV service provider using credentials (e.g., e-mail and password) supplied by that pay TV provider to be authorized to view CNN content.
Back to Top
What kind of content will be offered on TV Everywhere for CNN?
Live streaming content for the CNN television network will be offered.
Back to Top
How much does this exclusive access cost?
This service is free as part of your cable TV service.
Back to Top
Where can I use this service?
You can sign in from any computer that has a high-speed Internet connection, as long as it's in an area where CNN is available and our networks are a part of your package.
Back to Top
How is this service different from CNN on Demand?
While our On Demand offerings complement your viewing experience on your TV, this service is an exciting new way to experience CNN live programming right on your computer through your high-speed Internet connection.
Back to Top
What if I am not a partnered cable TV customer?
Currently, this service is only available to partnered cable TV consumers.
Back to Top
Login & Account Settings
I currently receive CNN. Am I already registered for this service?
This service is only available through partnered cable TV. To access it, you will need a subscription to a partnered cable TV service and a high-speed Internet connection. Please contact your service provider to find out if they are participating in this offering.
Back to Top
Do I need to use a credit card to sign up for this service?
No, it is offered free as part of your subscription to partnered cable TV service. No credit card is required.
Back to Top
I forgot my username and/or password. What do I do?
If you forgot any of your login information, please contact your cable TV service.
Back to Top
How do I cancel my account?
This service is free, as long as you're a subscriber of a participating cable or satellite provider.
Back to Top
Will the streaming of TV Everywhere for CNN have an effect on my broadband internet usage amount from my television provider, if there is a cap?
Watching TV Everywhere will consume bandwidth (usage) and that bandwidth is subject to the terms and conditions of your internet service provider. Your television provider may or may not be your internet service provider.
Back to Top
Will content be available in HD?
The content will be high quality, but not technically HD
Back to Top
Is TV Everywhere available on mobile devices?
Yes, TV Everywhere is available through our CNN app on iOS supported devices
Back to Top
TECHNICAL:
What are the computer system requirements for this service?
Watching full episodes on this site requires the following minimum system requirements:
1. An Adobe Flash Player with version 10.1 or higher.
2. An Internet connection of 3.0Mbps or greater (for HD content).
3. For Windows: An Intel Pentium 4 3GHz processor (or equivalent) with 128MB RAM/64MB of VRAM.
4. For a Macintosh: An Intel Core Duo 1.83GHz or faster processor, 256MB of RAM/64MB of VRAM.
To check if you have the most recent version of Adobe Flash Player, go to www.adobe.com.
Back to Top
Do I need a specific web browser (e.g. Internet Explorer, Netscape, Mozilla, etc.)?
You can access this service using the following browsers:
For Windows: Internet Explorer 7 or greater or Mozilla Firefox 10 or greater.
For a Macintosh: Safari 3 or greater or Mozilla Firefox 10 or greater.
Back to Top
Do I need to disable my antivirus software and any firewalls to use this service?
No, you don't need to disable your antivirus software. If you've installed a firewall at home, simply accept the request from your firewall asking if it's OK to access this service. To make this service an exception to your computer's firewall, go to your Internet provider's Help section and follow the instructions. For firewalls at work, contact your company's Information Technology department.
Back to Top
How long does it take to access a typical show?
Once you select a show, you can start watching in moments. The exact time depends on the speed of your broadband connection, and whether you have the correct technology on your computer.
Back to Top
I have a Mac, Can I use this service?
Yes. It is available on both a Mac and a PC.
Back to Top
Do I need to be connected to the Internet?
Yes, to watch the live stream on this site, you need to be connected to the Internet using a high-speed Internet service.
Back to Top
I'm having trouble getting the video to play on my computer. Why is this happening?
If you're having trouble playing shows on your computer, check to see if you have the most recent version of the Adobe Flash Player installed. If not, go to www.adobe.com and install the latest version of the player.
Back to Top
When I try to watch, the video keeps skipping. Why is this happening?
If the video is skipping while playing, make sure the speed of your Internet connection is at least 3Mbps. Activities such as downloading, browsing, etc. in the background can disrupt video playback. To get the most optimal experience, be sure to check that the web browser loading this site is the only application running. In addition, slower systems may have problems playing video back optimally. Check the minimum system specs to be certain your computer is fast enough for this service.
Back to Top
When I try to watch, the volume is too low. How do I fix this problem?
If you are having trouble with the volume on a video, try the following steps:
1. Check the volume control in the video player to verify that it's not on the lowest setting.
2. Make sure your computer's volume is not muted or too low.
3. See if you have the most recent version of the Adobe Flash Player installed on your computer. If not, go to www.adobe.com to install the latest version of the player.
4. Check the audio/headphone cables on your computer and make sure they're connected.
Back to Top
Back to Help
© 2013 Cable News Network. Turner Broadcasting System, Inc. All Rights Reserved.
