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In this section we have provided answers to our most frequently asked questions. If you do not see the answer to your question here, please contact us.

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FREQUENTLY ASKED QUESTIONS:
• CNN TV
• CNN.com
 • CNN Live Video
• CNN Video
 • RSS
 • Member Services
 • Weather
 • Search
 • Closed Captioning
 • CNN TV Everywhere
CNN TV:

• Where can I view a schedule of CNN's programming?
• Can I send my feedback about CNN programming?
• How do I submit an idea for a show or story?
• How do I order a tape or transcript of something I saw on CNN?
• Do you provide transcripts of CNN programming on your Web site?
• If I see a story on a CNN network, will it be posted to the Web site?
• Where can I learn more about CNN's anchors and reporters?
• Can I take a tour of CNN?
• Where can I purchase CNN merchandise?
CNN.com:

• How does CNN.com protect my privacy?
• Where can I search through stories posted on the Web site?
• How do I locate a story that I do not see posted?
• Can I submit a research request if I am unable to find the information I am looking for?
• Does CNN have any email newsletter services?
• Does CNN deliver news to mobile devices?
• Does CNN.com provide technical support?
• How do I make CNN.com my home page?
• How do I add CNN.com to my list of favorites?
• What is a plug-in?
• CNN.com does not appear to be updating -- the timestamp is out of date.

 THIS IS GOING IN THE NEW HELP SECTION
HELP:

FEEDBACK/QUESTIONS:
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 HELP PAGE:
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 FREE VIDEO:
CNN.com offers video clips free for seven days after publication to the Web site. If you are having problems accessing the CNN.com video player or viewing video on the site, visit CNN.com/help/video/.

 SEARCH CNN:
CNN.com/search
CNN VIDEO:

Thank you for your interest in CNN.com's free video service. CNN.com is committed to providing users with consistent, high-quality video. If you are having issues with videos on CNN.com, please read the answers to frequently asked questions below.
 Send us your feedback on editorial questions or technical issues.

TECHNICAL:
• What are the minimum computer specifications required to watch CNN.com Video?
• Do I have to use Windows Media Player to view CNN.com Video?
• Do I need a specific version of Windows Media Player?
• My popup blocker won't let me watch CNN.com Videos. How can I fix that?
• Why do video clips sometimes stop or pause?
• What about firewalls?
• I can open the player, but cannot see any video.

 CNN NEWSPASS:
• What happened to CNN NewsPass?
• I was a CNN NewsPass subscriber and I've got questions about my previous subscription. Who do I contact?
• Can I still view CNN Now in the News (formerly QuickCast)?
• Can I still view CNN Uncut?

 CONTENT:
• Is CNN.com Video free?
• Why do the videos contain commercials?
• What videos are available on CNN.com?
• Can I download videos on CNN.com?
• Can I purchase clips (videos) seen on CNN.com?
• Is there any live video on CNN.com?
• Why can't I find stories from last week when I do a search?
• What are Producer Picks?
CNN RSS:

• Information about CNN RSS Feeds and Aggregators
CNN MOBILE:

• Information about CNNtoGO
• CNNtoGO home page
CNN MEMBERSHIP SERVICES:

WHAT IS CNN MEMBERSHIP?
CNN membership is registration on the CNN sites that allows users easy access to personalized services, including e-mail alerts and newsletters, online contests, and the CNN/Money Portfolio Tracker.

• REGISTER NOW!

 GENERAL INFORMATION AND HELP:
• What do I get if I register as a CNN member?
• Is CNN membership free?
• How do I register?
 • I'm already registered. How do I sign in?
 • What if I can't sign in?
 • What if I receive an "e-mail address not recognized" error message?
 • What if I receive an "e-mail address is already in use" error message?
 • Why do I have to answer so many personal questions?
 • How does CNN protect my privacy?
 • After I fill out the online form, why do I have to confirm my e-mail address?
 • What is a browser cookie?

 E-MAIL:
• I am a current Breaking News Alert and/or E-mail Newsletter subscriber. Does that mean I am registered CNN member?
 • How are E-mail Newsletters and Your E-mail Alerts different?
 • What if I haven't been receiving my e-mail newsletters?
 • I signed up for several e-mail newsletters before July 2004. Do I have to register to keep getting these newsletters?
 • Do I have to register as a CNN Member to unsubscribe from a newsletter?

 PASSWORD AND PROFILE MANAGEMENT:
• What if I forgot my password?
 • How do I change my password?
 • What if my password hint doesn't remind me of my password?
 • How do I update my account profile?
CNN POP-UP/POP-UNDER ADVERTISING:

• Does CNN.com accept pop-up and pop-under ads?
• How many should I see? And how often?
• What if I'm seeing much more than that?
• What is spyware/adware? How do I know if I have it? How can I get rid of it?
SEARCHING:

To search CNN.com, enter your keywords at the top of this or any CNN.com page. To search any other site, click on a link below.

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SEARCH BASICS:
To enter a query, select either the "web" or "site" radio button. If you would like to search the entire web, select "web." If you would like to refine your search to query only CNN.com, select "site." Then, just type in a few descriptive words and hit the 'SEARCH' button for a list of relevant results. The search only returns web pages or stories that contain all the words in your query, refining or narrowing your search is as simple as adding more words to the search terms you have already entered. CNN's site search is designed to be simple and easy for our users. If you don't find your search term right away, use the tips to try to refine your search.

The more words you type in, the more specific the results will be.
Put double-quotes around phrases that you want to find. For example, if you're searching for the specific phrase George W. Bush, type in "George W. Bush". Always double-check your spelling if no results are returned. If no results are returned, review the terms that you entered to make sure that you did not mispell any terms. If you did, correct the spelling and try your search again. Only documents containing all of the words in the query will be returned. If you are looking for a specific item, type several words that will definitely be included in that document. For example, if you're looking for something less specific, just type in "tax" and you'll get more matches. There is no need to include "and" between terms.

Automatic Exclusion of Common Words
Common words and characters such as "where" and "how" are ignored, as well as certain single digits and letters, because they tend to slow down your search without improving the results. If a common word is essential to getting the results you want, you can include this by conducting a phrase search, which simply means putting quotation marks around two or more words. Common words in a phrase search (e.g., "where are you") are included in the search. For example, to search for Star Wars, Episode I, use: "Star Wars Episode I".

Capitalization
Searches are NOT case sensitive. All letters, regardless of how you type them, will be understood as lower case. For example, searches for "george bush", "George Bush", and "gEoRgE bUsH" will all return the same results.

Select words or phrases that are descriptive
Think about how you would describe the perfect story or resource for your search. If you want information about stem cell research in Europe, type in exactly that - "Stem Cell Research in Europe" (remember to use double-quotes).

Try word variations
Enter in variants of the search word, such as synonyms or the plural forms of a word. For example, enter "school" in place of "classroom." Try using conjunctions to refine your search.

WEB SEARCH:
"+" searches
Common words and characters such as "where" and "how" are ignored, as well as certain single digits and single letters, because they tend to slow down your search without improving the results. If a common word is essential to getting the results you want, you can include it by putting a "+" sign in front of it. (Be sure to include a space before the "+" sign). For example, to search for Star Wars Episode I, use "Star Wars Episode +I" (with or without the quotation marks).

"-" searches
Sometimes what you're searching for has more than one meaning; "bass" can refer to fishing or music. You can exclude a word from your search by putting a minus sign ("-") immediately in front of the term you want to avoid (Be sure to include a space before the minus sign). For example, to find web pages about bass that do not contain the word "music", type: "bass -music"

Domain Restrict
If you know the website you want to search but aren't sure where the information is located within the site, you can search only that domain. Do this by entering what you're looking for followed by the word "site" and a colon followed by the domain name. For example, to find stories about George Bush on CNN.com, enter: "George Bush site:www.cnn.com"

SITE SEARCH:
Search results are returned sorted by relevance first, then secondarily sorted by date. If your search is time or date-sensitive, try clicking on the link that says "sort results by date" to pull up older documents that may be more relevant.

STILL HAVE QUESTIONS?
If you could not find the answer to your question on this site, please email: question@cnn.com.