Skip to main content

The power of one wrong tweet

Heather Kelly, CNN
STORY HIGHLIGHTS
  • A fake tweet can spread across the social network and into the real world quickly
  • One tweet from a hacked AP account resulted in a dip in the stock market
  • There is no way to edit or take back a tweet and deleting is ineffective once it is in the wild

(CNN) -- Misinformation can spread quickly on Twitter, each retweet exposing it to wider audiences and even resulting in real world impacts.

On Tuesday, hackers took over the Associated Press Twitter account and falsely claimed that there had been explosions at the White House and that the president was hurt. The tweet was up for a few minutes and retweeted more than 3,000 times before Twitter took the account offline.

The AP immediately confirmed the news was not true, but the tweet was up long enough to send a shudder through the stock market, which plunged 143 points before recovering.

Real tweets have the power to end careers, cause diplomatic tensions, fuel a revolution and find a kidney. Fake tweets can have the same ripple effects, and damage control is difficult. There is no way to edit or append a correction to a tweet, and once it has been retweeted, those 140 characters take on a life of their own. A follow-up tweet with the correct information might not be seen by the same people.

Tracking tragedy on Twitter
Social media during a disaster

"You want to respond as quickly as possible. Deleting the tweet is a good approach, but even if you delete it it's obviously already out there," said social media expert Krista Neher.

The AP incident is not the first time a tweet has influenced markets. In August 2012, an Italian journalist set up a fake Twitter account for a member of Russia's government and tweeted that the president of Syria had been killed, causing brief fluctuations in the oil markets. The journalist was an experienced Twitter hoaxer, having previously posted fake tweets about the death of the pope and Fidel Castro and established a number fake accounts for world leaders. He claimed he did it to prove how unreliable social media is for getting accurate news.

A tweet doesn't just trigger financial panic, it can also strain diplomatic relations, as the U.S. Embassy in Cairo found out in April when the official Twitter account posted a link to a Daily Show segment critical of Egyptian President Mohammed Morsi.

In March, someone posing as the U.S. ambassador to Moscow tweeted a criticism of the Russian presidential election process, which was picked up by the news media in Russia before it was revealed as a hoax. The U.S. government responded with official statements in both incidents.

"The speed at which information spreads is so much quicker than it used to be, and Twitter is such a big part of that," said Neher.

That was painfully evident late Thursday night during the manuhunt in Boston. A tweet mistakenly named a missing Brown University student as one of the suspects. Twitter latched on to the name and many users assumed it was true even though it hadn't been confirmed by authorities.

A faulty tweet also can have a negative impact on community or a family. Late last year a New Jersey teenager posted a plea for help on Twitter saying there was an intruder in her house and asking people to call 911. The tweet went viral as friends and strangers expressed genuine concern for her safety (though no one on Twitter actually called 911).

But it was quickly discovered that there was no home invasion. The teen had run away from home and was later spotted on security cameras buying a train ticket to New York City.

The fast-moving, viral nature of Twitter has its perils, but it can also be used for good. Twitter highlights the impact of single tweets in its Twitter Stories series, tracking Tweets that go viral and result in positive impacts and happy endings.

ADVERTISEMENT
Part of complete coverage on
September 2, 2013 -- Updated 0934 GMT (1734 HKT)
Next time you marvel at the computer hardware in your hand, spare a thought for the billions of tiny transistors within. Without them our modern gizmos wouldn't work.
August 5, 2013 -- Updated 0916 GMT (1716 HKT)
Simon Dale Hobbit house
As far-fetched as it sounds, if you can't afford to buy a house then designing and building your own may be more viable than you assumed.
August 5, 2013 -- Updated 1749 GMT (0149 HKT)
The world's first stem cell burger, which cost a cool $300,000 to develop, has been cooked and eaten by two volunteer tasters in London
August 15, 2013 -- Updated 1356 GMT (2156 HKT)
Copenhagen Suborbitals launch a rocket
Amateur space enthusiasts are reviving humanity's interplanetary dreams through crowd-researched and crowd-funded space projects.
Do you need a new TV, house or limb? All you need is to press print. Take an interactive scroll through to the future of 3D printing.
August 5, 2013 -- Updated 0919 GMT (1719 HKT)
Tree climber
See how India's frugal innovators are adapting existing tools and technologies to provide all manner of imaginative low-cost solutions.
June 20, 2013 -- Updated 2032 GMT (0432 HKT)
The Paravelo flying bicycle
It could easily be a deleted scene from the classic movie, ET, but two British inventors claim to have invented the world's first flying bicycle.
June 20, 2013 -- Updated 1523 GMT (2323 HKT)
The Toji Pagoda in Kyoto, Japan.
What's 1,200-years-old, made of wood and responsible for the smart-phone in your pocket? Japan's Toji Pagoda, of course!
June 7, 2013 -- Updated 1012 GMT (1812 HKT)
Google self-driving car
The inventor of GPS technology, Bradford Parkinson, tells CNN the future of transport is self-driving cars.
May 29, 2013 -- Updated 1253 GMT (2053 HKT)
Justin Beckerman in his submarine
It may be constructed from drainage pipes but according to its 18-year-old inventor, this single-person U-boat can plunge to a depth of 30 feet.
May 24, 2013 -- Updated 1728 GMT (0128 HKT)
Rare Apple 1 computer
A treasure trove of technological 'firsts', including an incredibly rare Apple 1 computer, goes on auction in Germany
May 10, 2013 -- Updated 1124 GMT (1924 HKT)
How did an ex-cop fashion a fully functioning robot from old hi-fi speakers, DVD players and assorted household items?
April 26, 2013 -- Updated 1341 GMT (2141 HKT)
More than 10 billion USB sticks are believed to be in use around the world today ensuring co-inventor, Ajay Bhatt, has a place in tech's unofficial hall of fame.
ADVERTISEMENT